Handle eBay and Walmart orders

Orders lists your eBay and Walmart orders. You need the "Pick and ship" permission.

Walmart works only after you connect it. While the Walmart card on eBay and Walmart shows "Not available yet", you cannot connect Walmart. See Sell on Walmart.

How orders import

CoinManagerPro checks for new orders every few minutes. To check now, click "Import eBay orders" or "Import Walmart orders".

When an order imports:

• A paid order gets an invoice. The invoice takes the coins out of stock, so the coins come down from the other channels.
• The buyer is added to Customers.
• A cancelled order voids its invoice. The coins go back in stock.

Each order line matches a coin by SKU, then by the marketplace listing. A line with no match shows "No matching coin".

Order statuses

• "Waiting for payment": the buyer has not paid yet. Do not ship it.
• "Ready to ship": paid and not shipped.
• "Shipped": tracking is on the order.
• "Cancelled": do not ship it.

Ship an order

1. Open the order.
2. Click "Print packing slip" if you need one.
3. Click "Buy label" to buy a label through Shippo or ShipStation. If you have no shipping account, click "Connect a shipping account" first. In "Insurance", choose "My shipping policy" to use your own insurance policy. Add the policy on Shipping provider first.
4. For a label you bought outside CoinManagerPro, click "Add tracking". Choose the "Carrier", enter the "Tracking number", and click "Mark shipped".

CoinManagerPro sends the tracking number to the marketplace. The "Shipping" section shows when the marketplace has it. If the tracking did not send, click "Send again".

The order page

The page shows the items, the totals, the marketplace fees and "You receive". The "Invoice" row links to the invoice. The "Buyer" section shows the buyer name, email and ship-to address.

When an order shows an error

The error shows at the top of the order. When the connection stopped, click "Connect again" on eBay and Walmart. Then click the import button.